Help · Rootegra Academy

Support

Updated October 11, 2026 · Rootegra LLC

Stuck in the app, or something looks wrong? Write to us and a person answers. The questions people ask most are answered below.

01Reach us

Email: [email protected]. We answer within two business days, Hawaii time. Put the email address you signed in with in the message so we can find your account.

02Joining your mentor's salon

Your mentor creates an invitation code in the app under Apprentices → Invite. On the sign-in screen, tap Have an invitation code?, enter the code, and create your account. If you already have a Rootegra account, sign in first, open Profile → Join a salon, and enter the code there. A code that says it is invalid has usually expired; ask your mentor for a new one.

03Signing out or switching accounts

Apprentices: Profile tab, then Sign out at the top of the page. Mentors: More tab, then Sign out in the account row at the top. If one account has more than one role, the same row offers Switch experience.

04Hours and the hours record

Apprentices clock in and out from the Hours tab or the Home screen. Each shift waits for the mentor's approval. Mentors approve, reject, or recategorize shifts under Hours, and export the hours record as a PDF under More → Export. The record is a daily ledger in the layout the state board asks for; the state board, not Rootegra, registers the apprenticeship and issues the license.

05Subscriptions, free trials, and refunds

Rootegra Academy subscriptions are sold through the App Store and billed to your Apple Account. To change or cancel a plan, open Settings → Apple Account → Subscriptions on your iPhone or iPad. Cancel at least 24 hours before the renewal date to avoid the next charge. Refunds are handled by Apple at reportaproblem.apple.com. If you bought a plan and the app still shows a paywall, tap Restore purchases on the plan screen, then write to us if it does not clear.

06Password and sign-in trouble

Tap Forgot password? on the sign-in screen and we email a reset link. The link opens the app and asks for a new password. Reset links expire after one use; request another if the app says the link has expired.

07Deleting your account

Apprentices: Profile → Delete account. Mentors: More → Settings → Delete account. Deleting removes your login and personal details. Hours and sign-off records stay with the salon's training records, as described in the Privacy Policy. If you would rather we do it, email us from the address on the account.

08Reporting a problem

Tell us which screen you were on, what you tapped, and what happened instead. A screenshot helps. Include your device model, iOS version, and the app version shown at the bottom of Profile or Settings.